Jessica Middleton, Regional Operations Manager, shares her Compass experience

June 23rd, 2023

Jessica Middleton, Regional Operations Manager, shares her Compass experience

At Compass Community the key to success is support.

When we are young, we all have dreams of what we want to do and who we want to become when we are older.  

Choosing a job that requires looking after vulnerable people is special, but not without its challenges and at times, sacrifices. Residential is one of the most challenging jobs I have ever had and as such, this is why we can never underestimate the power of supportive colleagues.  

Recently I have had staff in the Northern Region that received opportunities to leave Compass. However, they chose to stay for this very reason.  

Being successful and doing what we do is only possible when we surround ourselves with people who fully understand and support what we do.  

In the North we have some amazing leaders at all levels. People that are called “inspirational” by peers and colleagues.  

Our words and actions can change the course of someone’s life, be it a child in our care, a peer or another professional.  

My Journey with Compass began a Registered Manager. To do that successfully I needed support from the staff team within the home as well as managers above me. 

I am now a Regional Operations Manager and owe my success to the people I have around me. I believe the North region is special as we have a team of compassionate exerts that will rally round and support each other in the hardest of times and the most difficult challenges. Let’s be honest, we really find out how resilient we are when things are in chaos. It is also in these times that we really see who has stood by our side.  

One manager in the region resigned at the end of last year, a manager that we did not want to lose. I’m not speaking out of turn when I say she was offered a good financial package to leave. However, when it came down to it, the manager remained here with us. She will tell you that it was because of the support network she has at Compass.  

Personally, I can honestly say, I have never worked in an organisation that has made me feel more supported by staff (at all levels) and from each department within the Compass Community.  

Having a feeling of “No matter what happens, I know we will work together to fix it” is something special and not something that you will find at every workplace.  


We work for each other here and at the risk of sounding cheesy – we are successful because we genuinely care and support each other. 

So, my message to you is this: 

Never Underestimate being supported or giving support to others as it is the key to success in all aspects in life.  

If you are interested in starting your own journey with Compass Childrens homes, please click here